Current processing time is up to 10 business days. Free domestic shipping on orders of $75 or more.

Return Policy

Returns

Due to each collar being made to your specifications, we cannot accept returns. So, please double and triple check your dog's neck measurements and customization options prior to checking out.

Exchanges

We do offer exchanges for a different size. A fee of $10+ will apply to all exchanges and covers shipping to you and cost to make a new collar. The exchange process only starts once the original product has been received by Hyde & Hound.

Please email hydeandhound@gmail.com or use our Contact Us page for further instructions.

You must contact me within 5 days of receiving your order to ask for an exchange for a different size. items must be shipped back within 14 days of receiving.

While I strive to provide the best possible products for your pet, pets are inherently unpredictable. Therefore, I cannot be held liable for any harm that may result from neglect, abuse or misuse of any of my products. Only you can determine the suitability of our products for your pet.